CUSTOMER SERVICE LOYALTY - Are you up for the Challenge?

 

Attend the introductory session on Jan. 23, 2008 from 8:30 - 9:30 a.m. and apply the registration toward another session!

Introductory Session - Jan. 23, 2008 Greenfield Chamber building - 8:30 a.m. Cost: $15 per person

 

Jan. 30, Feb. 6, 13, 20, 27, 2008

8:30 - 10:30 a.m.  Cost $35 each session or $150 for all 5 sessions

 

Jan. 30 - Beyond Customer Service - Creating Customer Loyalty (Session I)

  • What Does Customer Service Really Mean?

  • Why Customer Loyalty?  Isn't Customer Satisfaction Good Enough?

  • Customer Loyalty:  A strategic Advantage

  • What Does A Customer Really Want?

  • The Competitive Advantages of Customer Loyalty

Feb. 6 - Creating and Measuring Customer Loyalty  (Session 2)

  • Creating an Emotional Tie Through Points of Connection

  • Understanding Yourself and Others

  • Measuring Customer Loyalty

Feb. 13 - Effectively Managing Stress and Impulses  (Session 3)

  • What People Say About Stress

  • Stress Management

  • Model 1:  Activation - Believe - Consequence

  • Model 2: Stimulus - Choice - Response

  • Reducing or Eliminating Stress

  • Impulse Control

Feb. 20- Goal Accomplishment for Success  (Session 4)

  • The Benefits

  • Criteria for Personal Goal Setting

  • Rewards and Consequences

  • Roadblocks to Success

  • A Solution for Every Obstacle

  • Action Steps and Dates

  • Persistence is the Key

Feb. 27 - Always Creating a Powerful Connection  (Session 5)

  • Connecting Starts With You

  • Handling Customer Complaints

  • Your Customers are Your Business

To register for any of these courses click on Register Today! up at the top.  Fill out the form and fax it to (317) 477-2353.  or mail your form with payment to:

 

Attn: Donieta Ross

CCHCC

One Courthouse Plaza

Greenfield, Indiana 46140

 

 If you have any questions feel free to call Donieta Ross at (317) 477-7700.